I LOVE NLB.
Below is an excerpt of an Email exchange that I had with a staff from NLB.
Basically a story went like this. I borrowed a story book entitled "The good guys". Then on the due date, 8 April 2007, I didn't wanted to renew the loan of the book, but I have not finished reading it.
Then I saw another copy of the book with the same title. So I returned that first copy and borrowed the second copy and returned the first. But something seems to be wrong, because they sent me a letter a few weeks back, saying that I have not returned the book.
So I called them up and they told me I have returned the second copy that I just borrowed and kept the first copy I borrowed. I was like, the is utter rubbish! The first copy looks so brand new, can. The second copy was like "Giam Chai" like that lor. Even blinds can differentiate!! **no offence to the visually impaired pals**
But it's true!
So upon learning this horrible "truth" I went down immediately to the Bukit Batok Community Library to return. But then a few days later when I checked my status online, that book is still on loan under my name! By this time there's already this hail of Emails going back and forth.
They can assume it's my fault somemore! What do you mean by if I can find it at home or if I had lent it to my friends or relatives! I RETURNED it!
I don't wish to comment, but the following is an excerpt. Find out more for yourself.
-------------------------------------------------------------------------------------------------
Dear Mr Tan,
I appreciate your effort in replying to this Email. I can confirm with you that the book has already been returned to Bukit Batok Community Library, because I clearly remembered that I purposely made a trip down to the library to return that particular book.
I understand that there might have been an extensive search from your side to locate the book. I hope that this incident has not caused you as much trouble as it did for me.
Thank you.
Regards,
Shen Yang
From : Ong Shen Yang
E-mail : brianong88@hotmail.com
Hp No : (Erased)
**** DISCLAIMER *****
This e-mail and any attachments thereto are intended for the sole use of the recipient(s) named above and may contain information that is confidential and/or proprietary. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication, or dissemination in any form) by persons other than the intended recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender immediately and delete it.
> Subject: Re: Claimed returned of Library Book
> To: brianong88@hotmail.com
> From: jrl@nlb.gov.sg
> Date: Fri, 4 May 2007 13:02:11 +0800
>
> Dear Mr Ong
>
> With regards to the report made on 25/04/07, please note that the book
> under library membership (My IC No),
>
> 1) The good guys. (B17413486A)
>
> could not be located at either the (Library where i borrowed) or (library where I returned).
>
> The book had been cleared from your account and there would not be any
> outstanding fines incurred.
>
> Once again, I would like to seek your cooperation in doing a final check
> for the book at your home.
> If you do find the book at home, or if you have lent it to friends or
> relatives, simply return the book to any library branch.
>
> If you have any enquiries, please call me at (his telephone number).
>
> Yours sincerely,
>
> (Name of officer)
> (Designation)
> (Library Name)
>
>
>
> Brian Ong
>
> To: PLSG Helpdesk/CC/NLB@NLB
> cc:
> Subject: RE: Id 1117564 - Re: FEEDBACK
> Office Ext.:
>
>
>
> Hi,
>
> I have not received any updates from the staff at Jurong Regional Library
> and it has been more than 7 working days. Please kindly update me on the
> progress as the fines are snowballing and I would not want to be
> responsible for that.
>
> Thank you.
>
> Regards,
> Shen Yang
>
>
> From : Ong Shen Yang
> E-mail : brianong88@hotmail.com
>
> Hp No : (Erased)
> **** DISCLAIMER *****
> This e-mail and any attachments thereto are intended for the sole use of
> the recipient(s) named above and may contain information that is
> confidential and/or proprietary. Any use of the information contained
> herein (including, but not limited to, total or partial reproduction,
> communication, or dissemination in any form) by persons other than the
> intended recipient(s) is prohibited. If you have received this e-mail in
> error, please notify the sender immediately and delete it.
>
>
>
>
> > Subject: Id 1117564 - Re: FEEDBACK
> > To: brianong88@hotmail.com
> > From: helpdesk@nlb.gov.sg
> > Date: Wed, 25 Apr 2007 19:06:46 +0800
> >
> > Dear Sir,
> >
> > Thank you for bringing to our attention on the two books that was not
> > returned to the library.
> >
> > We have forwarded your feedback to the staff at Jurong Regional Library
> to
> > investigate and they will update you
> > on the investigation in 7 working days
> >
> > Regards,
> > (name of officer number 2)
> > (name of office)
> >
> >
> >
> >
> >
> > To: QSM NLLINE/NLB@NLB
> > cc:
> > Subject: FEEDBACK
> > Office Ext.:
> >
> >
> > Name: Ong Shen Yang
> > NRIC/FIN No: -
> > Email: brianong88@hotmail.com
> >
> > Fax No: -
> >
> > Tel No: -
> >
> > Category:
> > Library: BBCL
> > Comments:
> > Hi, I have returned a book previously, entitled "The Good Guys" at Bukit
> > Batok Community library situated in West Mall on 22 April 2007.
> >
> > However, when I did a check online, on my account, it is still stated as
> > an overdue item. I am worried that the return of this book is not
> > recorded.
> >
> > Please advice.
> >
> > Regards,
> > Shen Yang
> >
> >
> >
> >
> >
> >
> >
> >
> >
>
>
> Get the new Windows Live Messenger! Try it!
>
>
>
>
>
>
posted by yang @ 11:44 PM
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